FAQs

1. How long does shipping take?

Once your order is placed, processing takes 2–3 business days since each unit is constructed and styled after purchase. After processing, shipping time depends on your selected shipping method. You’ll receive tracking details as soon as your order is shipped.

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2. Are the wigs ready to wear?

Yes! All wigs are designed to be ready-to-wear and beginner-friendly. Most units come pre-plucked and styled so you can install with minimal effort. Some styles may require light customization depending on your preference.

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3. Do you accept returns or exchanges?

Yes. Returns and exchanges are accepted within 30 days of delivery. Items must be unworn, uncut, unaltered, and in original condition (lace must not be cut or modified). Exchanges are also available if there is an error on our end.

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4. Can I wear the wigs glueless?

Absolutely. Our wigs are designed to be worn glueless for easy, secure installs. You can also add adhesive if you prefer a more long-lasting hold, but glue is not required.

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5. How do I care for my wig?

To maintain your wig, gently detangle before and after wear, use a sulfate-free shampoo and conditioner, and store it on a wig stand or in a satin bag. Heat tools can be used on most units, but always use a heat protectant.

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6. Do you offer half wigs and how do they work?

Yes! Our half wigs are perfect for a quick, natural leave-out style. They’re designed to blend with your natural hair for an effortless install. You can wear them curly, straightened, or styled depending on the texture.

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7. Can I request custom color or styling?

Yes, custom coloring and styling options are available on select units. Any custom work may slightly extend processing time, depending on the complexity of the request.